Roobet Casino Privacy Policy – Complete Protection of Your Data

Roobet casino only collects the information necessary to provide its services. No excessive or unnecessary data is gathered.

Information Collected at Registration:

• Full Name (as shown on National ID)
• Date of Birth (for age verification)
• Mobile number and email address
• Residential Address
• Your Preferred Payment Method

Information collected during KYC verification:

• Photo or scan of National ID card, passport, or driving license
• Selfie or live photo (in some cases)
• Proof of Address Document
• Payment Account Verification Details

Automatically Collected Information: Certain information is collected automatically when you use the site — such as IP address, browser type, device type, pages visited, and session duration. This information is used for security and service improvement purposes.

Roobet casino uses your information only for the purposes listed below. Your consent will be obtained before it is used for anything else.

Your separate consent will be obtained before we send you any marketing emails or SMS messages. You may opt out of marketing communications at any time.

Roobet casino does not sell your data or share it with third parties for advertising purposes. However, there are specific circumstances where data may need to be shared in order to deliver our services.

Service Providers: Payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and security service providers work with us. They operate under our data processing agreements and may not use your information for any other purpose.

Legal Grounds: Certain information may need to be shared in response to a court order, a request from a government regulatory authority, or other legal obligations. In such cases, only the minimum necessary information will be provided.

Fraud Prevention: We are legally required to share information with the relevant authorities if money laundering or fraud is suspected.

What We Never Do:

• Sale of Data to Advertisers
• Sharing Data with Other Casinos or Gaming Companies
• Sharing Data with Data Brokers
• Information Shared with Social Media Companies

Roobet casino follows the highest industry-standard technical measures to protect your data. The key security practices are outlined below.

Encryption: All data transmitted through the website and app is encrypted using SSL TLS 1.3. Payment information is encrypted in accordance with PCI DSS standards. Passwords are stored in hashed form — no one can view them, not even roobet casino staff.

Server Security: Data storage servers are housed in physically secured data centers. Regular firewall updates, intrusion detection systems, and 24/7 monitoring are maintained at all times.

Access Controls: Staff can only access the data required for their specific role. Every access is logged and subject to regular audits.

Two-Factor Authentication (2FA): Enabling 2FA on your account makes mobile OTP mandatory at login. Large withdrawals automatically trigger additional verification.

The roobet casino website and app use cookies. Cookies are small data files stored in your browser. The types of cookies we use are explained below.

Essential Cookies: These cookies are required for the site to function. They handle login sessions, security tokens, and core functionality, and cannot be disabled.

Functional Cookies: These cookies remember your preferences — such as your language setting, favourite games, and payment method. Disabling them means you will need to reconfigure your settings each time you visit.

Analytics Cookies: Data on which pages are visited and how long users spend on them is used to improve the site. All such data is collected anonymously.

To disable cookies, go to your browser settings. Note that disabling essential cookies may cause some features to stop working.

Roobet casino does not retain your data for longer than necessary. As a general rule, information is deleted once its purpose has been fulfilled or the relationship has ended.

• Active Account Data: Retained for as long as the account remains active
• After Account Closure: General data is deleted within 30 days
• Transaction records: May be retained for up to 5 years due to legal obligations
• KYC Documents: Retained for up to 5–7 years as required by regulatory obligations
• Support Contact: Up to 1 year after a complaint is resolved
• Marketing Data: Deleted within 30 days of opt-out

In cases of fraud or legal proceedings, relevant data may be retained until the matter is resolved.

You have certain legal rights over your personal data. roobet casino respects these rights and is committed to helping you exercise them.

Roobet casino is strictly not intended for anyone under the age of 18. We do not knowingly collect data from minors.

Age is verified at the time of registration. If a minor is found to have created an account using false information, the account will be closed immediately and all associated data will be deleted.

If you suspect a minor is using our platform, please report it to support@roobetcasino.world.

In the event of a data breach, roobet casino will act promptly. Our incident response process is as follows:

• Identification & Limitations: Steps to limit damage will be taken immediately upon detection of a breach
• Notifying Affected Users: Affected members will be notified by email or SMS within 72 hours
• Notifying the authorities: Regulatory authorities will be notified on time as required by law
• Investigation & Prevention: The cause will be investigated and steps will be taken to prevent it from happening again

If you notice any unusual activity on your account, change your password immediately and contact support.

Roobet casino is an internationally operated platform. Some service providers may be based outside Bangladesh, in which case your data may be transferred to international servers.

For any international data transfer, the following is ensured:

• The destination country has adequate data protection laws in place
• Data Processing Agreements Signed with Relevant Partners
• Encryption is maintained throughout the transfer
• Your data is used only for its intended purpose

Roobet casino may update this privacy policy at any time. For significant changes, you will be notified at your registered email address and the update will be clearly noted on the site.

For any privacy-related questions or requests:

• Email: support@roobetcasino.world
• Live Chat: Active 24/7, at the bottom-right of the site
• Response Time: Usually within 24–48 hours

Requests to delete, correct, or access your data will be acted upon within 30 days of identity verification.

Sharing personal information online is a significant decision — especially on a gaming platform where sensitive data such as payment details and identity documents are required. It is only natural to approach this with caution. roobet casino takes this seriously and views data protection not merely as a legal obligation, but as a foundation of trust with its users.

When you make a payment via bKash or Nagad, your mobile number and transaction details are sent to roobet casino's servers. This information is transmitted via TLS encryption, meaning no one can intercept or read it in transit. Payment processors such as bKash and Nagad handle this data in accordance with their own security policies and are bound by a contractual agreement with us.

Submitting a photo of your NID or passport for KYC verification may feel risky to some. In reality, it's there to protect you. If someone tries to open an account in your name and withdraw funds, KYC prevents that from happening. Documents submitted to roobet casino are stored in encrypted storage, staff are granted limited access only during verification, and that access is logged once verification is complete.

Many platforms generate additional revenue from user data by selling it to third-party advertisers. roobet casino does not operate that way. Our revenue comes from gaming services — not data sales. This policy matters for business reasons too, because losing trust means losing business.

The mobile app may collect some additional information — such as your device model, operating system version, and app performance data. This is used solely for app improvement and bug fixes, and is never linked to your personal identity.

Your gaming history — which games you've played, how long you've played, and how often you've made deposits — is monitored by roobet casino's responsible gaming system. If a player's behavior shows signs of a problem, the support team will reach out. This information is never used for advertising or marketing purposes.

If you want to stop receiving marketing emails or SMS messages, there are three ways to do it. First, click the Unsubscribe link at the bottom of any marketing email. Second, update your communication preferences in your account settings. Third, contact support and the opt-out will be processed within 24 hours. Please note that opting out of marketing does not stop important service-related messages — such as security alerts or transaction confirmations — as these form part of the service itself.

A privacy policy is a living document. Technology evolves, laws change, and services develop over time — so this policy is updated periodically as well. Each update is dated, and registered users will be notified by email of any major changes. If you visit this page regularly, you will always be up to date with the latest policy.